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Access call recordings anytime, anywhere with IPFone’s intuitive, user-friendly Web interface.
IPFone’s dashboard provides an at-a-glance view of calls-per-day, call duration, active calls, total number of recorded calls, and more.
Search millions of calls by any parameter, quickly and easily—e.g., date, time, caller/callee number, agent’s name - or simply type in a search term.
Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service.
Generate statistics for calls, days, groups, users, and more with IPFone’s comprehensive reporting features.
Record calls made to and from multiple locations/branches.
IPFone Screen Capture allows to record agent desktop activity associated with a recorded phone call.
IPFone Speech Analytics software allows one to search for keywords and phrases in call recordings, providing more insights into customer interactions
Meet regulatory and corporate security requirements, including PCI-DSS, HIPAA, Sarbanes-Oxley, FIPS, FSA compliance, and others.
Access to call recordings is restricted to authorized users.
Secure Socket Layer (SSL) encryption protects network communication during recording and playback.
IPFone offers a powerful application to validate the authenticity of any .mp3 file, ensuring that call recordings remain intact and unaltered.
IPFone’s activity tracking system enables full audit logs to determine who has accessed recordings.
Define archiving rules based on your business and compliance needs, and store various types of calls for specific lengths of time.
With 20+ years in the telecom industry we have the experience you can depend on. Our utmost priority is delivering the best service to our costumers.
Our business class VoIP solution is fully hosted and managed by our professionals, we offer 24/7 support, in-house field engineers and our own truck rolls for any event.
Our in-house team of professional project managers, field engineers and corporate trainers insure a smooth on-boarding process.
We offer Hosted PBX, Unified Communications (UC), Mobile Integration; SIP Trunks, Call Reporting, Call Recording, Internet Access, CRM Integration and more.