Frost Science Museum Strengthens Operations with IPFone
The Philip and Patricia Frost Museum of Science, a leading science institution in Miami, FL, welcomes nearly 1 million visitors annually and relies heavily on advanced technology to support its daily operations. Faced with unreliable service from their previous provider, the museum partnered with IPFone to enhance communication infrastructure, ensuring seamless connectivity and operational continuity.
Industry:
Museums & Non-Profit
Location:
Miami, Florida
Products & Services:
“We needed a more reliable communications provider, and IPFone has been great. Our previous provider was difficult to reach, and when issues occurred, we never got clear answers. With IPFone, we have local support and someone we can call right away. That’s incredibly important for us.”
Brooks Weisblat
VP of Technology
Challenges
Unreliable Communications
Frequent outages with the previous provider disrupted operations, including ticket sales, which are available 24/7.
Poor Support
Resolution of issues was slow, with no clear explanations or accountability for outages.
Critical Uptime Needs
As a high-traffic institution with its own data center, Frost Science required extreme uptime to ensure uninterrupted communication and operational continuity.
IPFone’s Solution
Telecommunications Upgrade
IPFone provided reliable IP phone lines, POTS lines for fire and security, and ISP services to ensure robust connectivity.
Local Support with Immediate Access
With a local presence in Miami, IPFone delivered on Frost Science’s need for easily reachable and responsive support.
SD-WAN Implementation
During the installation of SD-WAN, IPFone collaborated with Crown Castle and AT&T to meet the museum’s specific requirements, ensuring a smooth and successful integration.
