Pursuant to the FCC’s VoIP E911 Order (WC Docket Nos. 04-36 and 05-196, FCC 05-116, released June 3, 2005), 48-49, and Section 9.5(e) of the FCC’s rules, all interconnected VoIP service providers, like IPFone, are required to “advise every subscriber, both new and existing, prominently and in plain language, the circumstances under which E911 Service may not be available through the interconnected VoIP service or may be in some way limited by comparison to traditional E911 service.”
911-type Services means functionality that allows end-users to contact emergency services, including, without limitation, police, fire and medical emergency services. 911-type Services may include Enhanced 911-type Service (E911), which has the ability to selectively route an emergency call to the primary 911 provider so that it reaches the correct emergency service located closest to the subscriber location and to transmit the identification of the subscriber location and telephone number (subject to the obligations to provide and maintain the subscriber location information).
We ask that you carefully read this E911 Disclosure Addendum and understand how these differences affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact our Customer Support Center at (866) 573-5300 during the hours of 8AM to 8PM EST.