Chatbot Archives

The AI Terms You Actually Need to Know

October 9, 2026 by Sol Narosky

You receive a demo invite. On the call, the vendor promises an “agentic AI voice agent powered by advanced LLMs, with hallucination safeguards built in.” You nod along anyway, there are so many terms stacked in that one sentence that untangling them on the spot feels like more trouble than it’s worth. Four terms come … Read more

What’s the Difference Between an AI Agent and a Chatbot?

August 7, 2026 by Sol Narosky

A customer types into your website chat, asking to move next week’s appointment. The bot catches the word “appointment,” pulls up a help article, and suggests calling the office. Nothing changes on the calendar, and the customer just closes the tab. Here’s the difference: a chatbot answers, an AI agent gets the task done. A … Read more

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