Sol Narosky 
Even as digital channels continue to expand, inbound phone calls remain a key customer experience touchpoint, especially when issues are urgent or complex. When something goes wrong and time matters, many customers look for the fastest way to get clarity: that often means speaking with someone in real time. For small and medium-sized businesses (SMBs), … Read more
Discover key AI communication stats and see how Artificial Intelligence can help you boost productivity, cut support costs, and transform customer service in 2026. Just a few years ago, talking about Artificial Intelligence (AI) in business communication felt almost futuristic. Today, it’s a reality for companies of all sizes: AI handles routine work such as … Read more
Discover the 10 key signs your business is ready for an AI Voice Agent. Learn how AI can improve customer experience, save time, and help your team focus on what matters most. If you’ve ever missed a call that could’ve been a big opportunity, or watched your team overwhelmed with the same questions over and over, you know how frustrating and … Read more
 I used to spend hours a day juggling tools until I found a smarter way to connect and get work done. Discover all the details in the article. A ping on Slack, a call on Teams, or sometimes on WhatsApp, and a file buried somewhere in Google Drive. Sound familiar? We’ve all been there… … Read more
Discover how they work, key use cases, and how businesses can use them to boost efficiency and customer experience.  AI Voice Agents and AI Agents are transforming the way businesses interact with customers. With so much curiosity around these intelligent systems, we’ve compiled the most frequently asked questions to explain how they work, what they … Read more
To provide your customers with fast, helpful, and reliable service, your business needs to deliver quick, friendly, and accurate experiences. Learn how in this article. In every industry, one thing is clear: customers hate waiting on hold for minutes, being transferred from one person to another, or getting answers that don’t solve their problem. Whether they’re … Read more
From UCaaS to VoIP, discover the must-know communication terms that simplify modern business communication. From landlines to cloud-powered platforms, business communication has evolved—and with it comes a flood of acronyms and technical terms that can feel overwhelming. Whether you are exploring new technologies or trying to get the most out of your current system, … Read more
The event concluded four days of innovation, insights and networking in San Diego, and online, bringing together industry leaders, AI experts, and business professionals shaping the future of customer and employee experiences.  WebexOne 2025 wrapped up an exciting four-day experience that brought together business leaders, IT professionals, and AI innovators from around the world. From … Read more
Discover how IPFoneGo!—an eSIM-powered mobile extension—keeps your team connected, productive, and professional, no matter where they are. Work has changed drastically in recent years, with remote and hybrid arrangements becoming increasingly common. According to a recent Pew Research Center survey conducted in October 2024, 75% of employed adults with jobs that can be done from … Read more
Discover how Easy PBX, IPFone’s cloud VoIP system, keeps your business connected, productive, and cost-efficient with powerful features. Choosing the right business phone system is crucial for staying connected, productive, and competitive. Easy PBX, IPFone’s cloud-based VoIP solution, offers small and medium-sized businesses unlimited U.S. calling and international calling*, advanced features, and seamless access. With … Read more
