 I used to spend hours a day juggling tools until I found a smarter way to connect and get work done. Discover all the details in the article. A ping on Slack, a call on Teams, or sometimes on WhatsApp, and a file buried somewhere in Google Drive. Sound familiar? We’ve all been there… … Read more
Discover how they work, key use cases, and how businesses can use them to boost efficiency and customer experience.  AI Voice Agents and AI Agents are transforming the way businesses interact with customers. With so much curiosity around these intelligent systems, we’ve compiled the most frequently asked questions to explain how they work, what they … Read more
To provide your customers with fast, helpful, and reliable service, your business needs to deliver quick, friendly, and accurate experiences. Learn how in this article. In every industry, one thing is clear: customers hate waiting on hold for minutes, being transferred from one person to another, or getting answers that don’t solve their problem. Whether they’re … Read more
The event concluded four days of innovation, insights and networking in San Diego, and online, bringing together industry leaders, AI experts, and business professionals shaping the future of customer and employee experiences.  WebexOne 2025 wrapped up an exciting four-day experience that brought together business leaders, IT professionals, and AI innovators from around the world. From … Read more
Small and medium-sized business owners face unique challenges in managing customer interactions. Limited resources, tight budgets, and the need to compete with larger enterprises often leave SMBs struggling to provide top-tier customer service. However, a groundbreaking solution is changing this dynamic: AI-powered speech analytics. This innovative technology is leveling the playing field, allowing SMBs to … Read more
IPFone, in partnership with Webex, is revolutionizing the way small and medium-sized businesses (SMBs) manage remote and office-based work with its latest suite of AI-driven tools. As teams become more distributed, the integration of advanced AI capabilities into the Webex platform ensures that your business can maintain high levels of efficiency and collaboration, regardless of … Read more
For small and medium-sized businesses (SMBs) looking to elevate their customer service, AI-powered call evaluation offers a promising pathway to transforming their contact centers. Integrating advanced artificial intelligence into daily operations not only optimizes efficiency but also enriches customer interactions and satisfaction. Here’s a closer look at how AI-driven technologies like IPFone’s AI-Powered Conversation Intelligence … Read more
In the age of hybrid work, the need for a platform that not only connects but also collaborates seamlessly is paramount. IPFone, in partnership with Webex, is at the forefront of this revolution, offering an AI-powered collaboration suite that’s transforming the way we work. Here’s how IPFone with Webex is leveraging AI to create a … Read more
In the ever-changing world of cloud communications, innovation and proactive solutions are key. Leading this transformation is IPFone, a well-established name in cloud communication services, which has recently introduced ‘IPFoneMate,’ an innovative Webex bot integrated with OpenAI’s ChatGPT. This latest innovation is set to transform customer assistance, significantly improving the standards of customer service and … Read more
The latest trends in artificial intelligence (AI) as they relate to Cisco’s Webex and SD-WAN are reshaping the way businesses communicate, collaborate, and maintain network security. These advancements are especially crucial in today’s hybrid work environments, where the blend of remote and in-person work demands more sophisticated and adaptable technology solutions. Cisco Webex and AI … Read more
