As a business owner, you know that customer service is key to keeping your customers happy and ensuring that they keep coming back to your business repeatedly. But what’s the best way to provide excellent customer service? One option is to use a contact center, and we believe that Webex Contact Center is the right … Read more
The more data you have, the better informed you are to make decisions that will help your business grow. That’s why Call Analytics is so important. What is Call Analytics? Call analytics is the process of recording, measuring, and analyzing phone calls to understand customer behavior better. This data can be precious in helping you … Read more
For many businesses, moving to the cloud is becoming increasingly attractive. The cloud offers several advantages in terms of scalability, flexibility, and cost savings. However, before deciding to migrate your business to the cloud, there are a few important considerations you need to take into account. In this blog post, we’ll take a look at … Read more
In today’s business world, efficiency is key. That’s why more and more companies are looking for ways to streamline their internal communications. One way to do this is with Cisco Webex Messaging, a secure messaging platform that can be used for both one-on-one and group chat conversations. Let’s take a closer look at how IPFone … Read more
At IPFone, we have developed a seamless migration process for current Mitel customers switching over to IPFone’s feature-rich PBX calling system. Not only will your company get a better cloud-based, future-proof communications solution, but it will also enjoy these eight key benefits: A Seamless Transition With over 25 years of industry experience, we understand the … Read more
Voice over IP (VoIP) has quickly become the industry standard when rolling out telecommunications solutions to businesses. With zero capital expense and significant monthly cost savings compared to the installation of legacy analog PBX, it’s an effortless choice for most companies. But is your network ready for VoIP? Here’s a quick list of items to … Read more
IPFone is proud to announce it has been awarded Bicom Systems’ Best gloCOM Partner Award. This award underscores IPFone’s decade-long partnership and its role in helping Bicom Systems reach its 100k gloCOM subscriptions this year. We would like to thank the great team at Bicom Systems for this long-standing partnership and congratulate them on this … Read more
October 12, 2021 Dear Customer, It’s been a couple of weeks since the Bandwidth.com outage occurred. My team and I have had numerous conversations with customers about the incident, and most were understanding and supportive. We know how critical voice services are for you and your business, and service reliability is the most important component … Read more
As news develops around the spread of the COVID-19 Coronavirus, we should all take precautions at the workspace. We understand the importance of proactive emergency planning to ensure we respond to crisis situations effectively and minimize the impact to employees and clients. In response to the current public health emergency, businesses across the country are … Read more
Creating a new ticket in BillCenter has never been easier. If you’re looking for additional help within BillCenter simply follow the steps below: 1. Go to ACCOUNT DETAILS and select the option TICKETS. 2. Click on the option CREATE NEW TICKET. 3. Complete all the fields that apply to your inquiry (you can leave … Read more
