Team IPFone

Embracing The Future of Customer Support: Unveiling IPFoneMate with ChatGPT

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In the ever-changing world of cloud communications, innovation and proactive solutions are key. Leading this transformation is IPFone, a well-established name in cloud communication services, which has recently introduced ‘IPFoneMate,’ an innovative Webex bot integrated with OpenAI’s ChatGPT. This latest innovation is set to transform customer assistance, significantly improving the standards of customer service and … Read more

SD-WAN: The Cost-Effective Solution to Business Security and Connectivity Challenges

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Small to mid-size businesses require stable, uninterrupted internet access for essential services like email, cloud storage, video conferencing, and payment processing. However, cyber-attacks are increasing, with small to mid-size businesses as the primary targets. A cyber attack can cost a company an average of $46,000 in recovery, lost business opportunities, and downtime. SD-WAN technology can … Read more

IPFone Celebrates Earth Day by Planting 2000 Trees

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IPFone is proud to announce its commitment to supporting Earth Day 2023, an annual event to raise awareness and take action to protect our planet. As a responsible company, we believe in reducing our carbon footprint and contributing to a cleaner and more sustainable world. In honor of Earth Day, we are delighted to share … Read more

How to Identify The Best VoIP Features for Your Hospitality Business

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As the hospitality industry becomes increasingly competitive, hotel and resort managers seek ways to improve efficiency and productivity while providing excellent guest experiences. One technology helping achieve these goals is Voice over Internet Protocol (VoIP) phone systems. In this blog post, we will explore how VoIP can be used to improve efficiency and productivity in … Read more

Gain Valuable Insights into Your Business Communications with IPFone Call Analytics

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Effective communication is crucial for the success of any business. Businesses must track and analyze their call data to gain valuable insights into communication patterns, customer behavior, and employee performance. This is where robust call analytics software such as IPFone Call Analytics comes into play. This blog will explore the benefits of having call analytics … Read more

Building Customer Trust with a Secure and Private UCaaS Platform

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In today’s digital age, communication is essential for any business. Whether it’s communicating with employees, customers, or partners, having a reliable and secure communication platform is crucial. Unified Communications as a Service (UCaaS) is an all-in-one communication platform that provides voice, video, messaging, and collaboration tools over the internet. In this blog post, we’ll discuss … Read more

Maximize Customer Satisfaction with Webex Contact Center

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Today’s business world requires agility and an exceptional customer experience. How do businesses ensure their needs are met? Webex Contact Center is a cloud-based Contact Center solution that offers optimal features, benefits, and reliability for companies of all sizes! This article will examine what makes Webex Contact Center the ideal choice for your company’s communication … Read more

Why Microsoft Teams Direct Routing is the Best Solution for Your Business Communications

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In this digital age, businesses must have an effective communication system. Microsoft Teams Direct Routing provides a powerful calling solution for businesses of all sizes, allowing for seamless voice and video calls, instant messaging, file sharing, and more. Here are some fundamental reasons why Microsoft Teams Direct Routing should be your go-to for business communications. … Read more

The Top Ten Benefits of VoIP for Businesses

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Voice-over internet protocol (VoIP) is an increasingly popular communication solution for businesses of all sizes. VoIP provides users with a convenient, low-cost, and highly efficient alternative to traditional phone lines, allowing for improved call quality and enhanced collaboration.  Here are ten benefits of having VoIP for your business: 1. Reduced costs: One of VoIP’s most significant advantages … Read more

Send and Recieve Text Messages within Webex with IPFoneSMS!

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We’re happy to announce our new Webex bot IPFoneSMS! Now you can send and receive text messages directly within Webex. This feature is for IPFone with Webex users only. Instructions Once you have clicked and added the IPFoneSMS bot, follow these simple steps below. Search within the Webex client for “ipfoneSMS” or send a direct … Read more

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(866) 573-5300

Pittsburgh, Pennsylvania

8100 Ohio River Blvd.

Pittsburgh, PA 15202

(412) 761-7700