Team IPFone

Enhancing SMBs Contact Centers: The Role of AI-Powered Call Evaluation

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For small and medium-sized businesses (SMBs) looking to elevate their customer service, AI-powered call evaluation offers a promising pathway to transforming their contact centers. Integrating advanced artificial intelligence into daily operations not only optimizes efficiency but also enriches customer interactions and satisfaction. Here’s a closer look at how AI-driven technologies like IPFone’s AI-Powered Conversation Intelligence … Read more

IPFone and OneTreePlanted: Partnering to Reforest America

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In our journey towards sustainability and corporate responsibility, IPFone is thrilled to announce a groundbreaking partnership with OneTreePlanted, a non-profit organization dedicated to global reforestation efforts. This collaboration marks a significant step in our commitment to not only providing leading-edge communication solutions but also to making a positive impact on the planet For every new … Read more

EasyPBX Omni-Channel Contact Center: Streamlining Customer Interactions

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In today’s competitive business landscape, delivering exceptional customer service is crucial for small and medium-sized businesses (SMBs). IPFone’s EasyPBX Omni-Channel Contact Center solution provides a powerful platform to streamline customer interactions and enhance customer satisfaction. This innovative solution offers a range of features and benefits tailored to meet the unique needs of SMBs. Features: Benefits: … Read more

Empowering Hybrid Work: The AI-Driven Revolution with IPFone and Webex

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In the age of hybrid work, the need for a platform that not only connects but also collaborates seamlessly is paramount. IPFone, in partnership with Webex, is at the forefront of this revolution, offering an AI-powered collaboration suite that’s transforming the way we work. Here’s how IPFone with Webex is leveraging AI to create a … Read more

Make The Switch: Upgrade Teams Calling with IPFone Direct Routing

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Microsoft Teams has revolutionized communication and collaboration, but for true unified communications, businesses need a robust calling solution. That’s where Direct Routing comes in, and IPFone’s Direct Routing service stands out as the perfect choice for businesses seeking a reliable, cost-effective, and feature-rich solution. Here’s why IPFone’s Direct Routing for Microsoft Teams is the best … Read more

Why IPFone Call Analytics is Essential for Your SMB Call Center

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Running a small business call center can feel like a constant juggling act. You’re managing budgets, staffing, customer satisfaction, and the ever-present pressure to do more with less. In this chaotic environment, clear insights and actionable data are your lifeline. That’s where IPFone Call Analytics comes in, offering a game-changing solution for SMBs like yours. … Read more

[Press Release] IPFone & Inter Miami CF: Celebrating Continued Partnership and Innovation

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IPFone is thrilled to announce the renewal of its partnership with Inter Miami CF, solidifying its role as the official sponsor and business communications provider for Miami’s premier soccer team. This renewal marks a continued commitment to supporting the local sports community and fostering connections through advanced technology solutions.  A Partnership Built on Shared Values … Read more

[Press Release] IPFone Announces Strategic Acquisition of Joon

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IPFone, a leader in cloud communication services, today announced its acquisition of Joon, a prominent voice over internet protocol (VoIP) company. This strategic move marks a significant milestone in IPFone’s expansion strategy, aiming to enhance its offerings in the fast-evolving telecommunications landscape. “This strategic acquisition marks a pivotal moment in our company’s journey. We warmly … Read more

Enhancing Customer Engagement with IPFone SMS Campaign Manager

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In the dynamic world of business communication, personal touch can make a significant difference. For small and medium-sized businesses (SMBs) striving to stand out, the IPFone SMS Campaign Manager offers an unparalleled platform for creating personalized SMS campaigns that connect with customers on a more intimate level. Unlocking the Power of Effortless SMS Engagement IPFone … Read more

Ensuring Business Continuity with IPFone POTSBOX: A Solution for SMBs

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For small and medium businesses, experiencing any downtime can have devastating effects. From losing sales, dissatisfied customers to permanent closures, outages directly hit your bottom line. Yet with aging infrastructure, unpredictable weather and rising cyber threats, disruptions remain an ever-present risk. This is where solutions like the IPFone POTSBOX come in for SMBs striving to … Read more

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North Miami, FL 33161

(866) 573-5300

Pittsburgh, Pennsylvania

8100 Ohio River Blvd.

Pittsburgh, PA 15202

(412) 761-7700