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[Case Study] IPFone Call Analytics Drives Operational Efficiency at Carroll Fulmer Logistics

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Carroll Fulmer Logistic Corp., a leading trucking and logistics provider, recently transformed their communications by adopting IPFone’s unified cloud platform. A key component driving measurable operational improvements has been IPFone’s advanced Call Analytics. Before IPFone, Carroll Fulmer lacked visibility into critical call metrics across their 13 nationwide locations. Essential data such as call volume, duration, … Read more

[Case Study] IPFone with Webex: Empowering Zumba’s Global Expansion through UCaaS

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Zumba, the wildly popular dance fitness program, has expanded rapidly since its humble beginnings in 2001. Created by Colombian dancer and choreographer Beto Pérez, Zumba had spread to over 110,000 locations worldwide with 12 million weekly participants by 2012. Supporting this incredible growth required a robust and reliable unified communications solution. As a customer of … Read more

The Impact of High-Speed Internet on SMB Productivity

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In an increasingly connected world, small and medium-sized businesses (SMBs) face the challenge of keeping pace with the rapid evolution of technology. Reliable and fast internet connectivity has become a critical factor in determining the success of these businesses. IPFone, a leading provider of internet solutions, has risen to the occasion with their dedicated fiber … Read more

IPFone with Webex: Revolutionizing SMB Collaboration with AI

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IPFone, in partnership with Webex, is revolutionizing the way small and medium-sized businesses (SMBs) manage remote and office-based work with its latest suite of AI-driven tools. As teams become more distributed, the integration of advanced AI capabilities into the Webex platform ensures that your business can maintain high levels of efficiency and collaboration, regardless of … Read more

Enhancing SMBs Contact Centers: The Role of AI-Powered Call Evaluation

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For small and medium-sized businesses (SMBs) looking to elevate their customer service, AI-powered call evaluation offers a promising pathway to transforming their contact centers. Integrating advanced artificial intelligence into daily operations not only optimizes efficiency but also enriches customer interactions and satisfaction. Here’s a closer look at how AI-driven technologies like IPFone’s AI-Powered Conversation Intelligence … Read more

IPFone and OneTreePlanted: Partnering to Reforest America

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In our journey towards sustainability and corporate responsibility, IPFone is thrilled to announce a groundbreaking partnership with OneTreePlanted, a non-profit organization dedicated to global reforestation efforts. This collaboration marks a significant step in our commitment to not only providing leading-edge communication solutions but also to making a positive impact on the planet For every new … Read more

EasyPBX Omni-Channel Contact Center: Streamlining Customer Interactions

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In today’s competitive business landscape, delivering exceptional customer service is crucial for small and medium-sized businesses (SMBs). IPFone’s EasyPBX Omni-Channel Contact Center solution provides a powerful platform to streamline customer interactions and enhance customer satisfaction. This innovative solution offers a range of features and benefits tailored to meet the unique needs of SMBs. Features: Benefits: … Read more

Empowering Hybrid Work: The AI-Driven Revolution with IPFone and Webex

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In the age of hybrid work, the need for a platform that not only connects but also collaborates seamlessly is paramount. IPFone, in partnership with Webex, is at the forefront of this revolution, offering an AI-powered collaboration suite that’s transforming the way we work. Here’s how IPFone with Webex is leveraging AI to create a … Read more

Make The Switch: Upgrade Teams Calling with IPFone Direct Routing

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Microsoft Teams has revolutionized communication and collaboration, but for true unified communications, businesses need a robust calling solution. That’s where Direct Routing comes in, and IPFone’s Direct Routing service stands out as the perfect choice for businesses seeking a reliable, cost-effective, and feature-rich solution. Here’s why IPFone’s Direct Routing for Microsoft Teams is the best … Read more

Why IPFone Call Analytics is Essential for Your SMB Call Center

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Running a small business call center can feel like a constant juggling act. You’re managing budgets, staffing, customer satisfaction, and the ever-present pressure to do more with less. In this chaotic environment, clear insights and actionable data are your lifeline. That’s where IPFone Call Analytics comes in, offering a game-changing solution for SMBs like yours. … Read more

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