Julian Gutierrez 
For small and medium-sized businesses (SMBs), delivering exceptional customer service can be a game-changer. A powerful tool that can help achieve this is the Webex Contact Center. This cloud-based solution is designed to meet the dynamic needs of SMBs, offering a suite of features that enhance customer interactions and streamline operations. In this blog, we’ll … Read more
In today’s fast-paced business environment, having a reliable and advanced communication system is crucial. IPFone’s EasyPBX VoIP solution stands out as a superior alternative to traditional phone systems for small and medium-sized businesses (SMBs). Here’s why: Comprehensive Features EasyPBX is an all-in-one VoIP phone system designed to meet the needs of modern businesses. Key features … Read more
In today’s fast-paced business environment, effective communication can make or break a company’s success. For small and medium-sized businesses (SMBs), particularly those in the automotive industry, staying connected with customers and team members is more crucial than ever. Enter IPFone’s SMS Campaign Manager – a groundbreaking solution that’s transforming how SMBs communicate, market, and operate. … Read more
In today’s fast-paced business environment, effective communication is the backbone of any successful organization, especially for small and medium-sized businesses (SMBs). As the workplace evolves, so do the tools and technologies that facilitate seamless interaction and collaboration among team members. One such revolutionary advancement is the integration of Direct Routing for Microsoft Teams, a game-changer … Read more
Miller Legg, a Florida-based consulting firm, recently partnered with IPFone to upgrade their network infrastructure with an SD-WAN solution powered by Cisco Meraki. The decision to implement this new technology was driven by the need to address the challenges posed by their existing on-premise solution and to improve overall network performance, security, and client experience. … Read more
Carroll Fulmer Logistic Corp., a leading trucking and logistics provider, recently transformed their communications by adopting IPFone’s unified cloud platform. A key component driving measurable operational improvements has been IPFone’s advanced Call Analytics. Before IPFone, Carroll Fulmer lacked visibility into critical call metrics across their 13 nationwide locations. Essential data such as call volume, duration, … Read more
Zumba, the wildly popular dance fitness program, has expanded rapidly since its humble beginnings in 2001. Created by Colombian dancer and choreographer Beto Pérez, Zumba had spread to over 110,000 locations worldwide with 12 million weekly participants by 2012. Supporting this incredible growth required a robust and reliable unified communications solution. As a customer of … Read more
In an increasingly connected world, small and medium-sized businesses (SMBs) face the challenge of keeping pace with the rapid evolution of technology. Reliable and fast internet connectivity has become a critical factor in determining the success of these businesses. IPFone, a leading provider of internet solutions, has risen to the occasion with their dedicated fiber … Read more
IPFone, in partnership with Webex, is revolutionizing the way small and medium-sized businesses (SMBs) manage remote and office-based work with its latest suite of AI-driven tools. As teams become more distributed, the integration of advanced AI capabilities into the Webex platform ensures that your business can maintain high levels of efficiency and collaboration, regardless of … Read more
For small and medium-sized businesses (SMBs) looking to elevate their customer service, AI-powered call evaluation offers a promising pathway to transforming their contact centers. Integrating advanced artificial intelligence into daily operations not only optimizes efficiency but also enriches customer interactions and satisfaction. Here’s a closer look at how AI-driven technologies like IPFone’s AI-Powered Conversation Intelligence … Read more
