A Message to Our Customers

October 12, 2021

Dear Customer,

It’s been a couple of weeks since the Bandwidth.com outage occurred. My team and I have had numerous conversations with customers about the incident, and most were understanding and supportive. We know how critical voice services are for you and your business, and service reliability is the most important component for a company like us.

This particular outage put all VoIP vendors at the edge. So, even with our multiple data centers and redundancies, security, etc, the numbering (DIDs) infrastructure and the call origination was certainly a weak link for the whole industry.

DDoS (Distributed Denial of Service) attacks can happen to small and large companies. Even multi-billion dollar companies with the latest technologies can be affected.

So what about IPFone? These are some of the immediate steps we are taking to further secure the integrity of our infrastructure and services:

-We are actively working to better control the numbers and call origination and improve the time to resolution.

-We are working to specifically shore up our current DDoS mitigation solution, so we will be better prepared for any event.

-The Cloud Communications Alliance (CCA), of which IPFone is one of the founding members, is continuing to work collaboratively on DDoS incidents along with the Federal Communications Commission (FCC) and other government entities. The goal is to seek solutions in collaborative ways.

The whole IPFone team appreciates your trust in us and your understanding of the recent industry-wide event and we will continue to notify you proactively.

Please don’t hesitate to contact me at any time.

Thank you,

Damian Chmielewski
President and CEO
IPFone