Using Cloud-Based Solutions in Emergency Situations

Julian Gutierrez

Unified Communications

No matter where you live in the U.S., you are at risk of a natural disaster. There are hurricanes on the east coast, tornadoes throughout the midwest, earthquakes on the west coast, and major storms across the country, often creating power outages and flooding wherever they hit.

When it comes to weather, you can never be too prepared. Your customers depend on you to meet their needs, so it’s important to have a solid plan to fall back on when disaster strikes. As we move into hurricane season and continue to weather summer storms, a cloud-based communications solution can make all the difference in emergency preparedness. Whether you’re facing power outages or unexpected closures, using a cloud-based solution in an emergency can keep your business running through every potential disaster.

Stay online through every situation

Power outages are one of the most common outcomes of severe weather. While an on-premise solution would stop working during an outage, a cloud-based solution continues running through every situation. If you’re out of power or unable to get to your office, you can still connect with customers and team members through your home or mobile device. Clients can continue to leave voice messages and interact with automated services, solving problems even if your staff are unable to connect directly. You can maintain high uptime and response rates through any scenario, giving customers confidence in your work and results.

Maintain team collaboration

When your team is unable to meet or another office location is closed due to dangerous weather, you can still communicate and collaborate through your cloud-based solution. With a tool such as Unified Communications, you can stay in direct contact with your team while enjoying full access to your communication tools. You can hold video conferences, share information, and keep everyone updated — all from a safe location. And, as you determine the best course of action after the storm, you can work with your team to keep operations running smoothly.

Be prepared for any outcome

Hurricane Harvey hit Texas during late August 2017. One-third of Texas was underwater at its peak, more than 39,000 people were evacuated due to flooding, and parts of Houston went without power for more than three weeks after the storm. Though most storms lack this severity, you never know when you’ll be faced with such devastating conditions. By utilizing a cloud-based communications solution, you can make sure you’re prepared for any outcome. Whether you’re out of power for a few hours or for several weeks, you can continue to serve your customers and maintain a much-needed stream of revenue. Your data and systems remain safe and accessible on the cloud, there whenever you need them. A cloud-based solution also allows you to utilize other internet-based disaster recovery tools, helping you get back on your feet in the shortest time possible.

To learn more about cloud-based communication solutions and the capabilities offered by our tools and services, connect with one of our sales representatives for more information and a free product demo.